To our valued patient,
We are facing an unprecedented threat with the COVID-19 virus and we wanted to take a moment to address how we are handling the situation. Please note that this is fluid situation and we will adjust and plan accordingly. As of 3/15/2020 – the Texas Medical Board is allowing for increased use of telephone consultation – including for new patients. To follow guidelines of “social distancing” we are encouraging patients to use this option to help slow down the spread of the virus.
- We are wiping down the exam rooms after each patient visit (include otoscopes, exam beds, counter tops). We are wiping down the common areas (like doorknobs, check out stations) in the mid-morning, lunch time, mid-afternoon and at the end of the day. We have temporarily suspended our coffee and snack service in the offices. Please let the staff know if you need anything and we would be happy to provide it to you.
- Practice good hygiene. To help decrease the risk of spreading infection, please follow the CDC guidelines of washing your hands frequently, self-quarantine if you have traveled to an area of high disease activity, etc. Most importantly, do not touch your face and no hand shaking.
- Please note that testing for COVID-19 is not readily available especially in the outpatient setting. Our healthcare system does not have the resources to test everyone who has a fever or a cough. Testing is limited based on recommendations from the local health department and the CDC. We do not test for COVID-19 in our office. The only place that is acceptable currently to screen/test patients for the virus is the emergency department but may expand to include urgent care centers or drive by locations. Current guidelines - for milder symptoms, self-quarantine at home is the recommendation. The ED is prepared to test patients, but do not go directly there without contacting them first. The ED will go over the screening indications prior to going in for testing.
- We will be screening all patients coming in for appointments by phone prior to your appointment to make sure you are risk free for COVID-19 at the time of your visit. But again, we prefer routine appointments to be delayed 6-8 weeks or changed to a televisit. We will still be doing selective procedures.
- If your work needs a letter to be off for COVID-19, please discuss that with our staff and we may be able to provide you a work letter if warranted by your physician.
- If you are positive for any risk factors, please do not come to the office for the protection of the staff and our other patients.
- We ask that you come alone for your visit if possible. We have limited access to our suite to personnel that need to be in the office. All non-essential persons are asked not to enter the facility.
- For sick visits we offer tele visits as we want to limit our potential exposure to the virus but at the same time, we want to help patients that may have allergy/asthma flares. Please call us if you have any concerns.
Thank you for your cooperation, we are trying to maintain a safe environment for all. For more information please visit www.cdc.gov